 01.How much discount I can get from the direct sales? |
 Information can be enquired by the following means:
1,company website
2,customer center 800-830-8331 (telephone) or 400-830-3331(cell phone)
3,Consultation over the reception of Garden inn branches.
We endeavor to provide customer with comfortable, efficient and satisfying hotel service. |
02.Is it possible to prepay the room rate with any other branch? |
| Please pay by cash to the hotel you are going to stay or pay by remittance to the according bank account(reservation of Yan jiang dong branch can be only paid at Yan jiang dong branch, other branches can’t help to receive. |
03.How can I pay by remittance if there’s no recommended bank from your company near by? |
Transaction can be done between different banks. |
04.How many rooms are there in your hotel? |
There are about 100 rooms in every hotel. |
05.Is the room rate the same with different places in China? |
At present room rate of all chained hotels in Guangzhou is the same, while other hotels in different regions might be different. Please visit our website to view prices. |
06. Do you provide bed adding service? |
It is regret that we don’t provide bed adding service at present. |
07.Why rooms can only be kept by 20:00? |
According to hotel traditional rule, rooms can just be kept by latest 18:00, for members rooms can be kept until 20:00. Enough accumulated scores can guarantee the prolong time; failure to show up on time will lead to cancellation of your reservation. |
08.Why do I have to guarantee my arrival with my accumulated scores if I have to arrive late? |
According to hotel traditional rule, rooms can just be kept by latest 18:00, for members rooms can be kept until 20:00. Accumulated scores deposit can ensure the room can be kept as your required. No deduction will be done if you show up. |
09.Why can’t the room be kept longer if I am not a member? |
According to hotel traditional rule, rooms can just be kept by latest 18:00, for members rooms can be kept until 20:00. Accumulated scores can be used to guarantee the prolong the check-in time if you are a member of us. |
10.The concept of NOSHOW |
Cancellation without advanced informing of hotel. |
11.What is the quota for initial staying for only 129RMB? You haven’t clarified on your brochures. |
It is regret that quotas differ from every hotel, because of its popularity, please proceed your reservation one day earlier. Your reservation will be arranged if quotas available. |
12.Can you help me to order food? |
| It is regret that we don’t provide food ordering services at present. There are restaurants near the hotel so it is convenient to order. |